When a customer touches any branch, the conversation reaches the right team with full context.
That is the job. When someone interacts with any of your locations, you want the thread to land with the correct team — already in context — so you resolve faster and measure everything. Everythink mirrors your org as a live topology: holding = network, branch = community, area = room with its real polygon. The space is the router.
The multi-branch routing console.
One whitelabel shell over the whole chain. Conversations route by geography and meaning down through network → community → room, and each branch reads its own panel and KPIs under P-E1.
Illustrative — real images coming soon.
Hundreds of locations. One support number.
Here is how a multi-branch chain actually runs today — and the topology that replaces it.
One inbox for a whole network.
Hundreds of branches, a single support line. A complaint about one location gets answered by someone who does not even know where it is. National promotions roll out blind to the reality of each neighborhood — the same offer, the same script, everywhere.
Omnichannel without geography is a giant inbox.
The cost is hidden, and it compounds: longer resolution times, customers who quietly stop coming back, and zero per-location traceability to decide anything. You cannot route what you cannot place, and you cannot improve what you cannot measure branch by branch.
A topology that mirrors your organization.
Holding = network, branch = community, area = room with its real polygon ✅. Every conversation is routed by geography and meaning to the right room — sales, complaints, HR — and reflected in that location's own panel. Full whitelabel production ✅, assistants with localized avatar and voice, documented governance, and KPIs under protocol P-E1.
Three levels, drawn on the map — not buried in a queue.
Your org chart becomes a routable space. Each level has a name your teams already use, and a real boundary on the map.
Holding = Network Production
Your brand at the top: one whitelabel shell over the whole chain, one identity, one place to see every branch — without flattening them into a single line.
Explore Whitelabel →
Branch = Community Production
Each location is a community on the map. A thread that belongs to a branch lands in that branch's panel — with the context of where it actually is.
Enterprise Grade →
Area = Room Production
Sales, complaints, HR — each area is a room with its real polygon. Routing is by geography and semantics, so the message reaches the right team in the right place.
Explore HAI Engine →Route by geography and meaning — then govern and measure it.
A chain does not need a bigger inbox. It needs a structure that places every conversation, an assistant that speaks each location's language, and a governance trail you can defend.
- ✓Topology mirroring the org — network → community → room, the same shape as your holding, branches and areas.
- ✓Routing by geography and semantics — each conversation reaches the correct room and surfaces in that location's panel.
- ✓Full whitelabel — your brand end to end, with avatar and localized voice assistants per location.
- ✓Documented governance — consent, provenance and contestability, per papers P-A6 / P-B5.
- ✓Per-location KPIs under P-E1 — resolution and quality measured branch by branch, under a defined protocol.
Why topology beats a bigger inbox.
Each capability keeps its honesty state. The status glyph sits with the feature.
| Feature | Advantage | Benefit |
|---|---|---|
| Org-mirroring topology ✅ | Holding, branch and area map to network, community and room. | The conversation lands where the work happens, not in a shared pile. |
| Routing by geography & semantics ✅ | Each room has its real polygon; meaning and place decide the target. | A neighborhood complaint reaches that neighborhood's team, in context. |
| Full whitelabel ✅ | Your brand end to end, with localized avatar and voice assistants. | Customers meet your network, not a generic vendor chat. |
| Documented governance ✅ | Consent, provenance and contestability per P-A6 / P-B5. | A defensible trail when a decision is questioned or audited. |
| Per-location KPIs under P-E1 ✅ | Resolution and quality measured branch by branch. | You can finally compare locations and act on the numbers. |
QSR multi-location, designed for compliance.
A published design case shows the topology applied where geography and regulation both matter.
Conversational commerce for a multi-location QSR
We published a design for conversational commerce across a multi-location quick-service restaurant chain: the network maps the holding, each restaurant is a community on the map, and order, support and HR flows are rooms with their own polygons. Routing is by geography and meaning, and every interaction is reflected in the local panel.
The design is built for LGPD compliance and minor protection — consent, provenance and contestability are first-class, following papers P-A6 / P-B5, with KPIs tracked under P-E1.
Governance, stated plainly.
Governance is documented, not implied: consent, provenance and contestability per P-A6 / P-B5, with per-location KPIs under P-E1. The QSR design case targets LGPD compliance and minor protection. Read the underlying work in our academic papers.
The pieces a chain composes.
Start with the topology, then add the modules each branch needs.
Whitelabel Network Production
The branded shell over the whole chain — your name, your network, every branch on the map.
Explore Whitelabel →
HAI Engine Production
The assistant that replies with each location's semantics and a localized voice, around the clock.
Explore HAI →
Enterprise Grade Production
The reliability, governance and scale story for routing a network of hundreds of branches.
See Enterprise Grade →Give every branch the right team and full context.
Stop routing a network of hundreds of locations through one inbox. Mirror your org as a live topology, route by geography and meaning, and measure every branch under P-E1.